Are on-demand IT services really all that new? Are we really experiencing a revolution in the way businesses consume the IT services that support them? The way I see it, SMEs harnessed the benefits of Iaas & SaaS long before they were known by those acronyms.  Take for example the UK Web Hosting market. SME's have been using managed services for the hosting of their websites for over 15 years, avoiding the cost and risk of doing it themselves while safeguarding against downtime.  The change we are now seeing is that these SMEs are equally prepared to adopt the same approach for their line of business applications, such as CRM and email. Hence, using a tried and tested on-demand principle, they are introducing more agility, efficiency and resilience to other aspects of their infrastructure.  The smarter business owners are taking the best the cloud has to offer and blending it with the best of their existing infrastructure and expertise.

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