The boundaries of businesses are becoming increasingly blurred as the number of distributed offices are increasing and more employees are working remotely or from home. Hardware based solutions become inflexible, offering poor return on investment and nearly no future proofing.

Until relatively recently businesses had little choice about their telephony systems. An onsite PBX would be installed at each office and built around the needs of users at the time of roll out. Each telephony environment would come with restrictive and costly support contracts and would be built on proprietary technology.  This led to a lack of flexibility and limited the changes that could be made to meet emergent business requirements. What seem like simple changes such as number allocation or adding an additional line can in some cases mean vendor engineer engagement. Opening a new office means investment in a new PBX, while upgrading and licensing costs become problematic and expensive.

Ultimately, all business have similar communications drivers:

• Increase how responsive we are to customers
• Increase employee productivity
• Reduce the overall cost
• Streamline hardware and management

With increased resilience and network bandwidth more prevalent and the advent of hosted telephony services, business can now adopt flexible, inexpensive, scalable telephony solutions, allowing them to focus on the needs of their business and users and remove the PBX.

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