The way in which people communicate and collaborate has rapidly changed, with new demands and capabilities today that were hardly a consideration a few years ago.  However, the broad base of tools available to deliver business communications has created end user confusion and frustration. For years unified communications has been pitched as the silver bullet that will solve all end user, business communication problems.  Sadly, the technology and delivery method have fallen short of expectations, the business case has struggled to stack up and the economic environment has led to inertia.

With over 80% of UK business users accessing Outlook for email, calendaring and task management, building a communication stack around the familiar surroundings of Outlook means you get access to the benefits of unified communication today, rather than waiting for long, staged rollouts of communication technologies.

Through the use of “presence” find the right person quickly and easily, and simply click to communicate by e-mail, phone, VoIP or instant messaging – or even schedule a meeting or Web conference enabling:

• Increased end user adoption
• People to find and collaborate with co-workers quickly and easily
• Communications from anywhere and on a wide range of devices
• Enterprise-grade security, reliability and availability in a trustworthy platform
  

By partnering with service providers rather than hardware vendors, businesses are now able to  streamline communications between people and organisations, regardless of medium, platform, device, or location.