| Star understands that customers want to buy on-demand business services from a local provider who will be a long term partner. To do this effectively there are three regional offices to support you: Gloucester, London and Manchester. This means that wherever you are based you can benefit from a more effectively managed service as Star is able to work with you to understand your business issues and provide the most appropriate services that help you solve your critical business issues. |
| Star’s DirectResponseTM support service will give you: |
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First class customer service through dedicated, regional customer service account managers |
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100% focus on the UK business market and a professional UK based service desk |
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Star will build a long term and strategic relationship with you through mutual understanding and knowledge sharing |
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You will have access to the MyStar customer portal, which allows you to view your services online and access key support tools |
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Continual improvement by regularly measuring, monitoring and refining the impact of customer service across all of Star's operations | |
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The majority of Star customers continue to benefit from the services on offer for over 5 years |
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Star's customer attrition is half the sector average |
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Star is accredited with CISCO Power system status |
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All staff in Sales and Solution Architecture are trained in CISCO |
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Star partners with IBM and regularly contributes to their Master Classes | |
| As part of the ongoing commitment to improve service delivery & operations, Star has developed a new customer support centre, the SMC, to support you. This centre suport is responsible for three core functions; Support, Change Management and Monitoring. This is made up of four teams who are responsible for supporting these three functions. The teams will be: |
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Service Requests |
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Change Management |
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Network Operations |
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Incident Management | |
| The advanced structure means Star can quickly review customer issues on a function and solution basis and coupled with improved call management processes will further enhance the effectiveness of Star's customer service delivery. |